Data protection

Article 1: Identity and contact details of the company

Company: Biwako
Legal status: SASU
SIRET: 91934179200019

Article 2: Data processing

Requests for information are made via the website contact forms. These forms process the following unique data, first and last name, telephone number, email address and message. Any validated form is automatically sent to the Biwako company email address.

The data processed via the forms is strictly confidential and allows the company to manage the customer relationship.

It is possible that the data will be used to allow the company to send a newsletter, which will be equipped with a readable and functional unsubscribe link.

Customer information may be stored digitally and/or in paper format.

Article 3: Legal basis for processing

The legal basis for the processing of personal data is represented by a checkbox on the contact form “I accept the GDPR personal data protection policy”.

Article 4: Origin of data collection (direct – indirect)

The data on the website is collected directly from contact forms and even via direct email sending and contact by telephone. Under no circumstances is the data present collected from third parties.

Article 5: Data transmission

The data in the possession of the Biwako company will under no circumstances be transmitted to third parties.

Article 6: Possible transfer of data outside the European Union or subcontractor

None of the data will be transferred outside the European Union.

Article 7: Data retention

The Biwako company keeps customer and user data for a period of 5 years after the last exchange. The customer / user can, at his request, ask to rectify, modify or delete his data.

Article 8: Customer rights over their data

The customer may at any time request to rectify, modify and delete his data. Concerning possible sending of newsletters, they can then unsubscribe via an unsubscribe link present in the newsletter or make a request to the company Biwako.

Article 9: Automated decision

There is no complete automation of decisions on the website or the activities of the Biwako company which means that the customer is in no way deprived of his rights.

Article 10: Customer rights

With regard to their personal data, customers have the right to be informed, have a right of access, rectification, opposition, erasure, they also have a right to portability.

Article 11: Data security

Exchanges and data are encrypted using an SSL security certificate present on the website.